Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Mystake, we're committed to promoting responsible gaming. Gambling should always be treated as entertainment—not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never view it as an investment or income source.

Age Verification

Mystake is strictly for players aged 18 years and over (or the legal gambling age in your jurisdiction). We are committed to preventing underage gambling and take verification seriously. If you are under 18, you must not use this site.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone else, it may indicate a gambling problem:

• Chasing losses by gambling more to recover money lost
• Hiding or lying about gambling activities and spending
• Gambling to escape problems, stress, or negative emotions
• Being unable to cut down or stop gambling despite wanting to
• Neglecting work, school, family, or relationships due to gambling
• Borrowing money to gamble or pay gambling debts
• Experiencing anxiety, irritability, or mood changes when unable to gamble
• Needing to gamble with increasing amounts of money for the same excitement
• Spending more time and money gambling than originally intended

Self-Help Tools & Player Protections

Mystake provides several tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit within a specific period
• Loss Limits: Set a limit on how much you're willing to lose
• Reality Checks: Receive periodic reminders about how long and how much you've been playing
• Self-Exclusion: Take a voluntary break from gambling for a set period or indefinitely
• Account Closure: Permanently close your account if needed

If you need to use these tools, please contact our customer support team or visit your account settings.

Support Organisations & Help Resources

If you're struggling with gambling, professional help is available. Please reach out to one of these organisations:

United Kingdom

• GamCare: Free, confidential support and counselling for problem gamblers
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop: National self-exclusion scheme across all licensed UK operators
  www.gamstop.co.uk
• Gamblers Anonymous: Free peer support meetings and mutual aid
  Helpline: 0207 384 3060

Other Regions

• Australia – Gambling Help Online: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council: www.responsiblegambling.org
• United States – National Council on Problem Gambling: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support for problem gambling

If You Need Help

Seeking help is a sign of strength, not weakness. If you or someone you know is struggling with gambling, please don't hesitate to reach out to one of the support organisations listed above. They provide confidential, free, and judgment-free assistance.

Your wellbeing is our priority. If you feel you need to take a break from gambling, use our self-exclusion tools or contact us immediately.